Appointment Policy

We value your time and appreciate your understanding.

To ensure a smooth and efficient experience for all our clients, we kindly request that you arrive on time for your scheduled appointments.

If you anticipate a delay, please notify the clinic directly and speak to our client services team member as soon as possible. We will do our best to accommodate any unforeseen circumstances, however if you arrive more than 10 minutes past your scheduled time, we reserve the right to reschedule your appointment. A cancellation/no-show fee may apply in such cases. 

 

Cancellation Policy

We value your time and understand that unexpected circumstances may arise. To ensure fairness for all our clients, we kindly request a 24-hour notice for any appointment cancellations.

• For appointments scheduled between Tuesday and Friday, please provide at least 48 hours notice for cancellation.
• For appointments scheduled on a Monday, please provide cancellation notice by 2:00 PM on the preceding Friday.

A cancellation fee of $100 will be automatically charged to the credit card on file for any appointments canceled with less than the required notice or for missed appointments.  If no credit card is on file, the cancellation fee will be added to your account and must be paid before your next appointment.  

In case of unforeseen emergencies, please contact our clinic directly to discuss the situation with our client services team member.

By scheduling an appointment with Ostara, you acknowledge that you have read and agree to our appointment policies. We appreciate your understanding and cooperation in helping us provide the highest quality care to all our clients.

 

Pre-Booking Policy

To best support your treatment goals and ensure your preferred appointment times are available, we encourage pre-booking your next appointment(s) at the time of checkout.

Pre-booking offers several benefits, including:

• Guaranteed availability: Securing your spot in advance ensures you get the date/time that works best for you.
• Treatment consistency: For treatment series, pre-booking maintains a consistent treatment schedule for optimal results.

While we do offer a waitlist for last-minute openings, please note that availability cannot be guaranteed.

Thank you for planning ahead – it helps us provide you with the best possible experience!

 

Final Sales Policy

At Ostara Medical Aesthetics and Wellness, we are committed to providing exceptional care and high-quality products.

Please note that due to the nature of our services and the personalized nature of aesthetic treatments, all sales are final. This includes:

• Products:
  • No refunds are offered on any products purchased in-store or online.
  • If you believe a product is defective, please contact our clinic directly and speak to our client services team member within 7 days of purchase with a description of the issue. We will do our best to assist you with a resolution.
• Services:
  • Refunds are not provided for any services rendered, including but not limited to, aesthetic treatments, consultations, and packages.
• Gift Cards:
  • Both online and physical gift card purchases are non-refundable.

We understand that unforeseen circumstances may arise. If you have any concerns or questions regarding your purchase, please do not hesitate to contact us. We are dedicated to resolving any issues to the best of our ability and ensuring your satisfaction.

 

Safety Policy: Children

While we adore children, we kindly ask that you arrange for childcare prior to your appointment. This policy is in place to:

• Ensure safety: Our clinic environment is not designed for children, and their safety is our priority.
• Maintain relaxation: We strive to provide a serene and private atmosphere for all clients during their visits.

Thank you for understanding and helping us create the best possible experience for everyone in our care.

 

Health & Safety Policy: Animals

At Ostara Medical Aesthetics and Wellness, we prioritize the comfort, safety, and health of all our clients.

To maintain a safe, clean and hygienic environment for all, we kindly request that only service animals be brought into the clinic.

Service animals are legally defined animals that are individually trained to do work or perform tasks for people with disabilities.

To ensure the highest level of infection control:

• Service animals must be well-groomed and free of excessive shedding.
• Owners of service animals are responsible for ensuring their animals do not pose a health or safety risk to other clients or Ostara team members.

We appreciate your understanding and cooperation in helping us maintain a safe and welcoming environment for all our clients.

 

Privacy of Information

At Ostara Medical Aesthetics & Wellness, we are committed to protecting the privacy and security of your personal information. We adhere to the principles of British Columbia’s Personal Information Protection Act (PIPA) to ensure your information is handled with the utmost care and confidentiality.

At Ostara we practice the following information confidentiality, security and privacy principles: 

• Confidentiality: All client information, including medical history, treatment records, and personal contact details, is treated with the strictest confidentiality.
• Security Measures: We implement robust security measures, such as secure electronic systems and access controls to protect your information from unauthorized access.
• Data Minimization: We only collect the information necessary to provide you with the highest quality care.
• Informed Consent: We obtain your informed consent before collecting, using, or disclosing any of your personal information.
• Client Access: You have the right to access and review your personal information on file.

We are dedicated to maintaining your trust and ensuring the security of your information. For any questions regarding our privacy practices, please do not hesitate to contact us.

 

Emails Subscriptions & Surveys 

At Ostara Medical Aesthetics & Wellness, we value open communication with our valued clients. We are dedicated to keeping you informed about the latest advancements in aesthetics, providing exclusive offers and sharing valuable health and wellness information. We also cherish your feedback as it helps us continually improve our services and ensure you have the best possible experience. Your privacy is paramount. We employ the highest security measures to protect the confidentiality of all client information.

Security & Privacy processes include:

• No Selling or Renting: We will never sell or rent your information to third parties for any purpose, including marketing.
• Respect for Your Information: We use your information only for the intended purpose – such as sending newsletters, analyzing survey responses, or improving our services based on your feedback.
• Opt-in Only: We only send newsletters and communications to those who request them.
• Clear Unsubscribe Instructions: We provide clear instructions on how to unsubscribe in every email.
• Clean Mailing Lists: We maintain accurate and up-to-date subscription lists to minimize unnecessary emails.

We are committed to transparent communication and protecting your privacy. Thank you for choosing Ostara Medical Aesthetics & Wellness.

 

Ostara Medical Aesthetics & Wellness Disclaimers

Thank you for visiting our website! We appreciate you taking the time to learn more about our services. To ensure you have a clear understanding of our services and the information presented here, please review the following disclaimers:

Treatment Disclaimer:

• At Ostara Medical Aesthetics & Wellness, we are committed to providing exceptional care and achieving the best possible results for our clients. However, it is important to understand that individual responses to treatments and products can vary. We cannot guarantee specific outcomes. 

General Disclaimer:

• The content on this website, including text, graphics, images, and other materials, serves as a general information source to enhance public understanding of health and aesthetics. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
• Always consult with your Doctor or Nurse Practitioner regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking it because of information found on our website. 

Website Testimonials:

• Testimonials featured on our website are submitted electronically and reviewed by our team before being posted. They represent the genuine experiences of individual clients who have used our services or products.
• It’s important to remember that individual results may vary, and each person’s experience is unique.

 

Questions, Comments, or Suggestions?

We truly value your feedback and are more than happy to address any questions you may have regarding these disclaimers, or any information found on our website. Should you require full copies of our policies, we are happy to provide them upon request. Please feel free to reach out to us at [email protected].

At Ostara, we are committed to providing you with the information you need to make informed decisions about your health and well-being.